Support Management

Manage customer inquiries and support tickets

Open Tickets

143

+12 today

In Progress

24 agents active

Resolved Today

124

+8% vs yesterday

Avg Response Time

2.4m

12% faster

Satisfaction Rate

94.2%

from 1,234 ratings

Live Chats

18 waiting

Active Tickets

Ticket ID	Subject	User	Priority	Status	Assigned To	Created	Last Updated
#10234	Unable to withdraw funds	Sarah Johnson	High	Open	Unassigned	5m ago	2m ago
#10233	2FA not working on mobile app	Mike Chen	High	In Progress	AT Alex Turner	18m ago	5m ago
#10232	Copy trade not executing properly	Emma Davis	Medium	Waiting	SM Sofia Martinez	32m ago	12m ago
#10231	Question about trading fees	David Park	Low	In Progress	JW James Wilson	1h ago	25m ago
#10230	Account verification pending	Lisa Anderson	Medium	Open	Unassigned	1h ago	45m ago
#10229	API key generation failed	Tom Rodriguez	High	In Progress	AT Alex Turner	2h ago	1h ago
#10228	Chart not loading properly	Nina Patel	Low	In Progress	SM Sofia Martinez	2h ago	1h ago
#10227	Referral bonus not credited	Chris Brown	Medium	Open	Unassigned	3h ago	2h ago

Showing 8 tickets

Live Chat Sessions

45 Active

Robert Williams

ID: #4521

Waiting

I need help with KYC verification...

2m 34s

Jessica Lee

ID: #3892

Active

Thanks, that worked!

8m 12s Agent: Alex Turner

Michael Scott

ID: #2156

Active

Can you explain the trading fees?

5m 45s Agent: Sofia Martinez

Amy Zhang

ID: #7834

Waiting

Hello? Anyone there?

4m 08s

Carlos Gomez

ID: #5621

Active

Let me check my account...

11m 23s Agent: James Wilson

Team Performance (Today)

Agent	Active	Resolved	Avg Time	Rating
AT Alex Turner Online	5	18	1.8m	4.9
SM Sofia Martinez Online	4	22	2.1m	4.8
JW James Wilson Online	6	15	2.5m	4.7
ET Emma Thompson Away	2	19	1.9m	4.9
RC Ryan Cooper Online	7	12	3.2m	4.6
OB Olivia Brown Offline	0	20	2.0m	4.8